COVID-19 Update: A Message to our Guests
Warm greetings from Anantara,
As we continue to face the challenges that COVID-19 brings, our way of life has changed dramatically over the past few months. Yet despite the adverse impacts, I feel greatly inspired by the different ways people around the world are adjusting and supporting each other with immense optimism – as we are all doing at Anantara, in preparation to welcome you back.
For now, I would like to update you on the new health and hygiene initiatives we have developed to give guests peace of mind about future stays, our community projects that are helping those most in need, and the extra flexibility we are offering with all new reservations so that you can book with confidence.
Stay with Peace of Mind
The welfare of all our guests and team members is of the utmost importance, and Anantara hotels worldwide are busy implementing new health initiatives for when lockdown is lifted and our doors to discovery reopen.
While all hotels adhere strictly to local government and World Health Organization (WHO) guidelines, Anantara’s new Stay With Peace of Mind programme features heightened cleaning and hygiene measures in compliance with industry experts, Ecolab. These rigid guidelines will be overseen by a dedicated Guest Guardian at each hotel, with all team members receiving ongoing training to provide guests with up-to-date information.
Elevated sanitation across all hotels includes Environmental Protection Agency (EPA) approved disinfectants for use against COVID-19 and other bacteria, as well as electrostatic spray technology for a higher level of disinfection coverage. Building on Anantara’s holistic 360 approach, extra sanitisation extends from all guest areas to supply chain deliveries, culinary preparation areas and housekeeping procedures. Guest wellbeing throughout their stay is also being enhanced by limited contact, social distancing and private experiences – from limousine airport transfers, check-in procedures, fitness classes, dining and shopping, to immunity-boosting cuisine prepared by specialist Wellness Chefs.
Many of our hotels are supporting their communities during these difficult times, some providing hospitals, frontline workers and low-income communities in need with food, while others are accommodating health workers and frontline service team members. In Spain, Anantara is the base for the NGO World Central Kitchen, which is distributing thousands of meals to vulnerable people affected by the crisis.
Now more than ever it’s time to look after ourselves and the world we live in. Sustainable tourism has long been a key pillar of the Anantara ethos, so this has also been a time for us to care for the environment and support conservation initiatives which can sometimes be overlooked during difficult times. Whether it’s planting rescued coral with the Holistic Approach to Reef Protection at Anantara Dhigu Maldives Resort, providing rangers to protect an 18,000-hectare rainforest against poaching and forest devastation in Cambodia, or ensuring veterinary support for Northern Thailand’s elephant population – we remain steadfast in our commitment to the communities and environment that surround us.
Book with ConfidenceDuring these challenging times, we are offering extra flexibility and support for all new reservations made between 13 March 2020 and 30 June 2020.
- ‘Best Flexible’ rates: Free change of date, change of destination or cancellation up to 24 hours prior to arrival, for stays completed prior to 20 December 2020. Subject to availability.
- Rates with part or full pre-payment: Free change of date or change of destination up to 24 hours prior to arrival, for stays completed prior to 20 December 2020. Subject to availability.
As we envision and hope for a brighter, freer future, Anantara hotels and resorts across Asia, the Middle East, the Indian Ocean, Africa and Europe look forward to welcoming you back with our traditional hospitality and personalised service – connecting you to some of the world’s most extraordinary destinations and landscapes, immersing you in unique cultural experiences and celebrating the freedom to explore in authentic luxury.
Wishing you peace of mind,
Group CEO – Minor International
CEO – Minor Hotels
Owners of Anantara Hotels, Resorts & Spas