COVID-19 HEALTH & SAFETY MEASURES: STAY WITH PEACE OF MINDAnantara Hotels, Resorts & Spas is committed to safeguarding guests’ safety, health and wellbeing during every moment of their stay.
Arrival & Departure
Guests have the option to check in online prior to arrival and check out online before they depart. Everyone arriving at our properties has their temperature checked, some of our hotels have protective screens in place at the front desk, all key cards are sanitised before check-in, and all luggage is sanitised before it enters the property.
Hotel vehicles used for airport transfers and/or excursions are fully sanitised after every journey. All on-site vehicles, such as buggies, are thoroughly cleaned between passengers. Our drivers follow the strictest hygiene standards and hand sanitiser is available in every vehicle.
A Guest Guardian has been appointed at each property to ensure the highest level of health and safely compliance at all guest touchpoints. The Guest Guardian and team members can arrange medical assistance and advise on local hospitals and medical care if required.
All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and PPE equipment and physical distancing awareness. Regular training will continue as the current situation develops.
Hand sanitising stations can be found throughout every property, at receptions, lobbies, restaurant entrances, meeting and events spaces, lifts, spas, pools and fitness areas.
All Anantara properties are in full compliance with World Health Organisation (WHO), Environmental Protection Agency (EPA) and global government recommendations or recommendations and requirements made by local departments of health as applicable. We have also partnered with Ecolab and Diversey to develop enhanced cleaning protocols that are applied throughout our properties.
Anantara Hotels, Resorts & Spas has adopted the very latest technologies to ensure the best-possible levels of cleanliness, sanitisation and disinfection throughout our properties. For example, many of our properties have already introduced UV sterilisation, UV light disinfection, and HVAC Hepa air conditioning technologies.
We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles and lift buttons. We strictly adhere to physical distancing best practices to provide a safe environment for guests.
Meetings & Events
Capacities and dining options in all our meeting and events spaces have been revised in line with physical distancing best practices. All equipment has been updated as necessary to ensure seamless remote conferencing. All health and safety measures in our meetings and events areas are fully compliant with local requirements.
Rooms are thoroughly cleaned and disinfected after every stay. Every room contains a personal hygiene kit with mask and hand sanitiser for each guest. Bed linen, towels and laundry are changed daily and washed at a high temperature. Guests are given the option of when and whether they would like their room serviced.
Bars & Restaurants
Table spacing and à la carte-only dining have been introduced to ensure physical distancing compliance and the highest hygiene and safety standards. We recommend that reservations are made in advance.
Capacity in fitness areas has been significantly reduced in line with physical distancing best practices. Cleaning schedules have been increased and hand sanitisers are available throughout fitness areas. All health and safety measures in our fitness areas are fully compliant with local requirements