ALTERNATIVE QUARANTINE PACKAGES
Enjoy unrivalled privacy and world-class healthcare on your arrival in Thailand with our luxurious 14-day quarantine packages. Touch down to safety and tranquillity in the heart of Bangkok with spacious, comfortable accommodation, fully sanitised airport transfer, full-board dining, health screening and more
All our Alternative Quarantine packages have been developed in partnership with Bangpakok 9 International Hospital, transforming every quarantine stay into a luxurious wellness experience. Whether you are a Thai citizen, an international traveller, or an expatriate returning to your family, our all-inclusive, government-approved packages ensure a safe and comfortable stay.
Our rooms and suites are luxurious havens of comfort for quarantine stays. Choose from a range of accommodation options, from spacious rooms offering stunning city views to expansive suites opening directly onto our verdant gardens. All rooms include a host of entertainment options, work desk and complimentary WiFi, so you can stay connected throughout your stay.
DEDICATED SERVICES BY ANANTARA SIAM BANGKOK HOTEL
• Luxury accommodation
• Full-board meals – breakfast, lunch and dinner
• Complimentary high-speed internet access
• 64 international / local news, music and entertainment TV channels
• Designated area for periodic screening tests
• 24-hour nurse on duty to administer twice-daily temperature checks and conduct health evaluation
Book now and pay later with our 0% interest installment plan. No additional fees apply to 6-month installment plans.
DEDICATED SERVICES BY BANGPAKOK 9 INTERNATIONAL HOSPITAL
• Pick up transfer service from Suvarnabhumi (BKK) or Don Muaeng (DMK) to the hotel
• Three COVID-19 screening tests conducted on-property
• 24-hour nurse on duty to administer twice-daily temperature checks and conduct health evaluation
• Obtaining official COVID-19-free certificate on departure day
Frequently Asked Questions
Is Anantara Siam Bangkok Hotel an Alternative Quarantine (AQ) hotel?
Yes, Anantara Siam Bangkok Hotel is a certified Alternative Quarantine (AQ) facility as certified by Thailand’s Ministry of Public Health and Ministry of Defence.
Why do AQ guests have to stay in the hotel for one night longer than the designated quarantine period in some cases?
Thailand’s Ministry of Public Health requires AQ guests to quarantine according to the arrival time of the flights into Thailand.
If the flight arrives from 12.01 am – 6.00 pm this will be counted as Day 1 of the quarantine.
If the flight arrives from 6.01 pm – 12.00 midnight this will be counted as Day 0 of the quarantine.
Is the hotel limited to AQ guests only, or can anyone stay at or visit the hotel’s facilities?
The hotel is open to the public and all facilities and services are operational in accordance with the compulsory protocols and health and safety measures relating to physical distancing as set out by the COVID-19 Situation Administration (CCSA). Under AQ certification, AQ guests are confined exclusively to their rooms in dedicated and isolated areas and have no access to the hotel’s public facilities and public areas.
How do AQ guests travel from the airport to the hotel?
The hotel’s AQ packages include transfer service from IATA-designated airports (BKK or DMK) to the hotel by Bangpakok 9 International Hospital in a specially designed two-cabin vehicle with separate air-conditioning systems for the guest and driver.
Are AQ guests tested for COVID-19 at the hotel?
Yes. Anantara Siam Bangkok Hotel works in partnership with Bangpakok 9 International Hospital to look after the health and safety of AQ guests at the hotel. AQ guests undergo three COVID-19 screening tests during their stay. AQ guests also undergo a twice-daily compulsory temperature check.
What happens if an AQ guest tests positive for COVID-19 at the hotel?
The guest will be transferred and admitted to Bangpakok 9 International Hospital by certified medical staff in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.
Are AQ guests allowed to leave their rooms?
No, AQ guests are not allowed to leave the room.
Are there housekeeping services provided during my stay?
No. Housekeeping services will not be provided for the entire stay. However, cleaning equipment is available on request.
Are AQ guests allowed to use the hotel’s swimming pool?
No, under AQ certification guests in quarantine are not allowed to enter the swimming pool for recreational use or exercising.
Are AQ guests allowed to use the hotel’s gym?
No. AQ guests are not allowed to leave the room.
Are AQ guests allowed to receive visitors from outside the hotel?
Can families share a hotel room?
Yes, subject to the maximum occupants allowed per selected room or suite type. A copy of the parents’ marriage certificate must be submitted when making the Alternative Quarantine hotel reservation.
What happens if someone in my hotel room tests positive for COVID-19?
If a spouse or a family member tests positive for COVID-19, all remaining guests in the room must restart their quarantine from day one. After being separated from the detected case, the remaining guests will undergo COVID-19 tests two times during their restarted quarantine. The hotel will begin a new package (price depending on selected room type) for 14 nights, including hospital fees.
Do infants stay for free?
No. A supplement for infants up to the age of 3 years applies. This includes COVID-19 screening tests, a twice-daily compulsory temperature check, healthcare services by Bangpakok 9 International Hospital and full board meals.
Does the hotel supply baby food, diapers and other amenities for infants?
Anantara Siam Bangkok Hotel supplies basic children’s’ amenities in rooms. For infants, parents are required to bring items such as baby food and diapers along. Cold storage facilities for baby food are available upon request. Deliveries from online shopping are allowed (please see conditions relating to deliveries to hotel rooms).
Are kids’ menus available for meals?
Are pets allowed in hotel rooms?
Can AQ guests receive deliveries?
Yes, under the following conditions:
- The guest must inform the hotel of the delivery in advance, including date of delivery and estimated time of arrival.
- Upon delivery, the hotel is required to open and inspect the contents, then reseal the package in the presence of the delivery person, before delivering it to the guest’s room.
- For deliveries of prescription medicines, guests must provide a prescription.
- Items prohibited for delivery include food and beverage, alcohol, narcotics, weapons and ammunition.
Why do AQ guests have to stay in the hotel for 15 nights instead of 14 nights?
Thailand’s Ministry of Public Health requires AQ guests to quarantine for 14 full days and counts the date of arrival in Thailand as Day 0, irrespective of the arrival time in the country on that day.
Do I need to pay for my AQ stay in advance?
Yes, full payment is required at time of reservation. Thai nationals and expatriates holding a credit card issued by a Thai bank can opt to make the payment in instalments – please contact the hotel for details.
Can I cancel or change an AQ reservation?
In case of a room cancellation or no show, the advance payment is non-refundable. If the cancellation is due to one or more of the following factors a refund may be considered if documents with evidence are submitted at least 48 hours prior to arrival:
- Denial of Certificate of Entry
- Positive COVID-19 test result
In case of a change of stay dates, the hotel must be notified in writing 48 hours in advance of the original arrival date and the rebooking is subject to room availability on the new requested dates.
What happens if AQ stays are no longer required on the date I am due to arrive in Thailand?
If AQ stays are no longer required by the Thai government on the date you are due to arrive in the country, you will be entitled to cancel and receive a full or partial refund on your advance payment. If the final required date for AQ stays falls during your stay, you will receive a full or partial refund for all unused nights. However, if you are paying for your AQ stay using our installment programme, you will not be entitled to a full or partial refund for the unused nights.
Can AQ guests extend their stay at the hotel after the completion of the compulsory quarantine period?
Yes. NonAQ guests are accommodated in rooms and suites outside the hotel’s dedicated and isolated AQ facility.
Do the same service staff tend to regular guests and AQ guests?
No. A dedicated service team tends to the needs of AQ guests only, including housekeeping and in-room dining. The dedicated service team wear personal protective equipment (PPE) whenever they enter the dedicated and isolated AQ facility, and properly discard thereof when exiting said area in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols. In the case of the servicing of AQ guest rooms that takes place every 2nd day during an AQ guest’s stay, the quarantined guest is required to remain outside the room while the housekeeper services the room. In the case of in-room dining sealed meal trays are placed on a table outside the guest room door and empty trays are left on the outside table by the guest after a meal.
Do AQ guests, regular guests and visitors to the hotel’s restaurants and bars use the same cutlery, crockery and glassware?
No, AQ guests use separate dedicated cutlery, crockery and glassware that are washed separately in dedicated industrial dishwashers. In addition to closely following the strictest hygiene and sanitation procedures and government requirements, Anantara properties have implemented a Stay with Peace of Mind programme that promotes heightened sanitisation and hygiene measures, with a dedicated Guest Guardian responsible for internal audits based on a series of rigid brand guidelines.
Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?
No. Under AQ certification all guest rooms at Anantara Siam Bangkok Hotel have standalone air-conditioning units. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.
Does Anantara have a preferred COVID-19 health insurance provider?Yes, we recommend AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package, which meets all criteria for AQ stays at our properties.
- The rate is inclusive 10% service charge and 7% applicable government tax.
- The rate quoted is per package (subject to availability).
- The above benefits may not be used in conjunction with any other discount or exchanged for any other service or cash.
- For enquiries regarding changing or cancelling your booking, please contact the hotel reservation team at +66 2 126 8866 or email@example.com