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Best Rate Guarantee

Put your mind at ease and book directly with us, knowing you enjoy the best rate on every reservation.

If you find a lower rate elsewhere, we are more than happy to match it. Or if you find a lower rate within 24 hours of making a booking, we will match that and even give you an additional 10% off.

*Terms and conditions apply

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Alternative Quarantine Packages

Enjoy unrivalled privacy and world-class healthcare on your arrival in Thailand with our luxurious 14-day quarantine packages. Touch down to safety and tranquillity in the heart of Bangkok with spacious, comfortable accommodation, fully sanitised airport transfer, full-board dining, health screening and more.

All our Alternative Quarantine packages have been developed in partnership with Bangpakok 9 International Hospital, transforming every quarantine stay into a luxurious wellness experience. Whether you are a Thai citizen, an international traveller, or an expatriate returning to your family, our all-inclusive, government-approved packages ensure a safe and comfortable stay.

ACCOMMODATION

Settle into a luxurious haven of comfort for your quarantine stay. All our spacious rooms and suites feature a private balcony with calming river or garden views. Quarantine packages also include complimentary WiFi, so you can stay connected with loved ones and colleagues throughout your stay.

DEDICATED SERVICES BY ANANTARA RIVERSIDE BANGKOK RESORT

  • Luxury accommodation
  • Daily full-board meals – breakfast, lunch and dinner
  • Complimentary high-speed internet access
  • More than 40 international and local TV channels
  • Designated area for COVID-19 screening tests

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DEDICATED SERVICES BY BANGPAKOK 9 INTERNATIONAL HOSPITAL

  • Pick up transfer service from Suvarnabhumi (BKK) or Don Muaeng (DMK) to the resort
  • Three COVID-19 screening tests conducted on-property
  • 24-hour nurse on duty to administer twice-daily temperature checks and conduct health evaluation
  • Obtaining official COVID-19-free certificate on departure day

Insurance Partner

Travel Insurance for COVID-19 and COE from AXA Thailand

AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package provides all the coverage you need to travel to Thailand and stay as an AQ guest at our hotels and resorts.

  • Policy meets USD 100,000 requirement for Certificate of Entry (COE)
  • Instant insurance policy and COVID-19 certificate by email
  • Large hospital network throughout Thailand
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Frequently Asked Questions

For any additional information not provided below, please contact our dedicated specialists on +66 (0) 2 365 9114 or +1-844-646-6724 (US Toll Free)

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Is Anantara Riverside Bangkok Resort an Alternative Quarantine (AQ) hotel?

Yes, Anantara Riverside Bangkok Resort is a certified Alternative Quarantine (AQ) facility as certified by Thailand’s Ministry of Public Health and Ministry of Defence.

Why do AQ guests have to stay in the hotel for one night longer than the designated quarantine period in some cases?

Thailand’s Ministry of Public Health requires AQ guests to quarantine according to the arrival time of the flights into Thailand.

If the flight arrives from 12.01 am – 6.00 pm this will be counted as Day 1 of the quarantine.

If the flight arrives from 6.01 pm – 12.00 midnight this will be counted as Day 0 of the quarantine.

How do AQ guests travel from the airport to the hotel?

The hotel’s AQ packages include airport transfer by Bangpakok 9 International Hospital from your arrival airport.
It is a sharing van with maximum capacity of 4 guests per van. Seating arrangements align with social distancing measures and are approved by Thai Ministry of Public Health (MoPH).
Private vans are available with a supplemental charge of THB 2,000 per van.

Are AQ guests tested for COVID-19 at the hotel?

Yes. Anantara Riverside Bangkok Resort works in partnership with Bangpakok 9 International Hospital to look after the health and safety of AQ guests at the hotel. AQ guests undergo three COVID-19 screening tests during their stay. AQ guests also undergo a twice-daily compulsory temperature check.

What happens if an AQ guest tests positive for COVID-19 at the hotel?

The guest will be transferred and admitted to Bangpakok 9 International Hospital by certified medical staff in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols. In the event where a guest tests positive for COVID-19 and is transferred to hospital, the hotel reserves the right to retain the remaining balance of the original booking.

Are AQ guests allowed to leave their rooms?

No, AQ guests are not allowed to leave the room for the duration of their stay.

Are there housekeeping services provided during my stay?

No. Housekeeping services will not be provided for the entire stay. However, cleaning equipment is available on request.

Are AQ guests allowed to use the hotel’s swimming pool?

No, under AQ certification guests in quarantine are not allowed to enter the swimming pool for recreational use or exercising.

Are AQ guests allowed to use the hotel’s gym?

NO, AQ guests are not allowed to use the gym. Selected gym and exercise equipment is available to rent, subject to availability – please contact the hotel for details or to reserve specific equipment.

Are AQ guests allowed to visit each other in their rooms?

No. AQ guests are not allowed to leave the room.

Is the hotel limited to AQ guests only, or can anyone stay at or visit the hotel’s facilities?

The hotel is currently only accepting AQ guests for accommodation. However, certain other facilities and services are operational in accordance with the compulsory protocols and health and safety measures relating to physical distancing as set out by the COVID-19 Situation Administration (CCSA). Under AQ certification, AQ guests are confined exclusively to their rooms in dedicated and isolated areas and have no access to the hotel’s public facilities and public areas.

Are AQ guests allowed to receive visitors from outside the hotel?

No.

What kind of food does the hotel provide?

International and Asian, with a rotating menu every two days.

Does the hotel offer halal food?

No. We can provide food without pork or lard, but our kitchen is not halal certified.

Can families share a hotel room?

Yes, subject to the maximum occupants allowed per selected room or suite type.

What happens if someone in my hotel room tests positive for COVID-19?

If a spouse or a family member tests positive for COVID-19, all remaining guests in the room must restart their quarantine from day one. After being separated from the detected case, the remaining guests will undergo COVID-19 tests two times during their restarted quarantine. The hotel will begin a new package (price depending on selected room type) for 14 nights, including hospital fees.

Do infants stay for free?

No. A supplement for infants applies. This includes COVID-19 screening tests, a twice-daily compulsory temperature check and healthcare services by Bangpakok 9 International Hospital.

Does the hotel supply baby food, diapers and other amenities for infants?

Anantara Riverside Bangkok Resort supplies basic children’s’ amenities in rooms. For infants, parents are required to bring items such as baby food and diapers along. Cold storage facilities for baby food are available upon request. Deliveries from online shopping are allowed (please see conditions relating to deliveries to hotel rooms). In addition the hotel can assist in buying essential items from shops nearby.

Are kids’ menus available for meals?

Yes.

Are pets allowed in hotel rooms?

No.

Can AQ guests receive deliveries?

Yes, under the following conditions (please note that messaging services are strictly prohibited):

  • The guest must inform the hotel of the delivery in advance, including date of delivery and estimated time of arrival.
  • Upon delivery, the hotel is required to open and inspect the contents, then reseal the package in the presence of the delivery person, before delivering it to the guest’s room.
  • For deliveries of prescription medicines, guests must provide a prescription and this has to be authorised by the hotel’s nurse.
  • Items prohibited for delivery include food and beverage, alcohol, narcotics, weapons and ammunition.

Why do AQ guests have to stay in the hotel for 15 nights instead of 14 nights?

Thailand’s Ministry of Public Health requires AQ guests to quarantine for 14 full days and counts the date of arrival in Thailand as Day 0, irrespective of the arrival time in the country on that day.

Do I need to pay for my AQ stay in advance?

Yes, full payment is required at time of reservation. Thai nationals and expatriates holding a credit card issued by a Thai bank can opt to make the payment in instalments – please contact the hotel for details.

Can I cancel or change an AQ reservation?

In case of a room cancellation or no show, the advance payment is non-refundable. If the cancellation is due to one or more of the following factors a refund may be considered if documents with evidence are submitted at least 48 hours prior to arrival:

  • Denial of Certificate of Entry
  • Positive COVID-19 test result

In case of a change of stay dates, the hotel must be notified in writing 48 hours in advance of the original arrival date and the rebooking is subject to room availability on the new requested dates.

What happens if AQ stays are no longer required on the date I am due to arrive in Thailand? 

If AQ stays are no longer required by the Thai government on the date you are due to arrive in the country, you will be entitled to cancel and receive a full or partial refund on your advance payment. If the final required date for AQ stays falls during your 15-night stay, you will receive a full or partial refund for all unused nights. 

Can AQ guests extend their stay at the hotel after the completion of the compulsory quarantine period?

Guests cannot extend their stay at Anantara Riverside post completion of AQ program. However, they are welcome to stay at Avani+ Riverside Bangkok, which is connected via walkway, by contacting our guest services/ front office team.

Can hotel visitors come into contact with AQ guests?

No. AQ guests stay alone in quarantine at the hotel’s dedicated and isolated AQ facility and do not encounter other visitors or AQ guests during their stay. AQ guests arrive at the hotel directly from the airport in a specially designed vehicle upon entering Thailand and enter the hotel via dedicated and isolated areas, directly to their allocated rooms.

Do the same service staff tend to outside visitors and AQ guests?

No. A dedicated service team tends to the needs of AQ guests only, including housekeeping and in-room dining. The dedicated service team wear personal protective equipment (PPE) whenever they enter the dedicated and isolated AQ facility, and properly discard thereof when exiting said area in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.

Do AQ guests and visitors to the hotel’s restaurants and bars use the same cutlery, crockery and glassware?

No, AQ guests use separate dedicated cutlery, crockery and glassware that are washed separately in dedicated industrial dishwashers. In addition to closely following the strictest hygiene and sanitation procedures and government requirements, Anantara properties have implemented a Stay with Peace of Mind programme that promotes heightened sanitisation and hygiene measures, with a dedicated Guest Guardian responsible for internal audits based on a series of rigid brand guidelines.

Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?

No. Under AQ certification all guest rooms at Anantara Riverside Bangkok Resort have standalone air-conditioning units. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.

Does Anantara have a preferred COVID-19 health insurance provider?

Yes, we recommend AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package, which meets all criteria for AQ stays at our properties.

Terms and Conditions
• These packages are subject to government regulations that apply to all international arrivals into Thailand.
• Additional charges for hospital stays and services may apply.
• Full prepayment is required at the time of reservation.
• For enquiries regarding changing or cancelling your booking, please contact the hotel reservation team at +66 2 476 0022 or bangkokriverside@anantara.com
 
Curated For You

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IN THEIR WORDS