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Best Rate Guarantee

Put your mind at ease and book directly with us, knowing you enjoy the best rate on every reservation.

If you find a lower rate elsewhere, we are more than happy to match it. Or if you find a lower rate within 24 hours of making a booking, we will match that and even give you an additional 10% off.

*Terms and conditions apply

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Alternative Quarantine Packages

Enjoy unrivalled privacy and world-class healthcare on your arrival in Thailand with our luxurious our quarantine packages. Touch down to safety and tranquillity in the heart of Bangkok with spacious, comfortable accommodation, fully sanitised airport transfer, full-board dining, health screening and more.

All our Alternative Quarantine packages have been developed in partnership with Bangpakok 9 International Hospital, transforming every quarantine stay into a luxurious wellness experience. Whether you are a Thai citizen, an international traveller, or an expatriate returning to your family, our all-inclusive, government-approved packages ensure a safe and comfortable stay.

ACCOMMODATION

Settle into a luxurious haven of comfort for your quarantine stay. All our spacious rooms and suites feature a private balcony with calming river or garden views. Quarantine packages also include complimentary WiFi, so you can stay connected with loved ones and colleagues throughout your stay.

DEDICATED SERVICES BY ANANTARA RIVERSIDE BANGKOK RESORT

  • Luxury accommodation
  • Daily full-board meals – breakfast, lunch and dinner
  • Complimentary high-speed internet access
  • More than 40 international and local TV channels
  • Designated area for COVID-19 screening tests

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DEDICATED SERVICES BY BANGPAKOK 9 INTERNATIONAL HOSPITAL

  • Pick up transfer service from Suvarnabhumi (BKK) or Don Muaeng (DMK) to the resort
  • Two COVID-19 screening tests conducted on-property
  • 24-hour nurse on duty to administer twice-daily temperature checks and conduct health evaluation
  • Obtaining official COVID-19-free certificate on departure day

Insurance Partner

Travel Insurance for COVID-19 from AXA Thailand for Thailand Pass and COE.

AXA’s Sawasdee Thailand Inbound Travel Insurance package provides all the coverage you need to travel as a guest at our hotels and resorts and throughout Thailand

  • Policy meets USD 50,000 requirement for Thailand Pass and Certificate of Entry (COE)
  • Apply online for instant insurance policy and COVID-19 certificate by email
  • 24/7 Hotline and large hospital network throughout Thailand
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Frequently Asked Questions

For any additional information not provided below, please contact our dedicated specialists on +66 (0) 2 365 9114 or +1-844-646-6724 (US Toll Free)

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Is Anantara Riverside Bangkok Resort an Alternative Quarantine (AQ) hotel?

Yes, Anantara Riverside Bangkok Resort is an alternative quarantine (AQ) facility as certified by Thailand’s Ministry of Public Health (MoPH).

Why do AQ guests have to stay in the hotel for one night longer than the designated quarantine period in some cases?

The Ministry of Public Health requires AQ guests to quarantine according to the arrival time of their flight into Thailand. If the flight arrives 12.01 am – 6.00 pm, this will count as Day 1 of the quarantine. If the flight arrives 6.01 pm – 12.00 midnight, this counts as Day 0.

How do AQ guests travel from the airport to the hotel?

The hotel’s AQ packages include a pick-up by Bangpakok 9 International Hospital from your arrival airport. It will be a shared van with maximum capacity of four guests. Seating arrangements align with social distancing measures and are approved by the Ministry of Public Health. Private vans are also available with a supplemental charge of THB 2,000 per van.

Are AQ guests tested for COVID-19 at the hotel?

Yes, Anantara Riverside Bangkok Resort works in partnership with Bangpakok 9 International Hospital to look after the health and safety of AQ guests at the resort. AQ guests undergo two COVID-19 screening tests during their stay. Guests also undergo a twice-daily compulsory temperature check.

What happens if an AQ guest tests positive for COVID-19 at the hotel?

The guest will be transferred and admitted to Bangpakok 9 International Hospital by certified medical staff in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols. In the event where a guest tests positive for COVID-19 and is transferred to hospital, the hotel reserves the right to retain the remaining balance of the original booking.

Are AQ guests allowed to leave their rooms?

To ensure we comply with social distancing measures, you can only access the relaxation area once per day. Please choose your preferred time and make a reservation one day in advance.

Morning:

7.00 am – 8.00 am
9.00 am – 10.00 am
11.00 am – 12.00 am

Afternoon:

1.00 pm – 2.00 pm
3.00 pm – 4.00 pm
5.00 pm – 6.00 pm

At the relaxation area, our Guest Service Centre Team will be available every day for any feedback or comments you may have.

Reservations must be made by scanning the QR code before 6.00 pm on the day before you would like to use the relaxation area.

Please ensure that Google setting on your device is in your preferred language.

You will be escorted from your building to the relaxation area. Please meet our team member on the second floor.

Is housekeeping provided during my stay?

Yes. For the seven-day package, the room will be cleaned once on Day 4. For the 10-day package, the room will be cleaned twice, on Day 4 and Day 7.

Are AQ guests allowed to use the hotel’s swimming pool?

No, under AQ certification, guests in quarantine are not allowed to enter public swimming pools for recreational use or exercising.

Are AQ guests allowed to use the hotel’s gym?

No, AQ guests are not allowed to use an indoor gym. Selected exercise equipment is provided at the outdoor relaxation area, and is available for rental, subject to availability – please contact the resort for details or to reserve specific equipment during your stay.

Are AQ guests allowed to visit each other in their rooms?

No. AQ guests are not allowed to visit each other in their rooms.

Is the hotel limited to AQ guests only, or can anyone stay at or visit the hotel’s facilities?

The resort is operating as a hybrid resort, where AQ guests and non-AQ guests are accommodated separately. Under AQ certification, AQ guests are confined exclusively to their rooms in a dedicated building and isolated areas. Certain other facilities and services are operational in accordance with the compulsory protocols and health and safety measures relating to physical distancing as set out by the Centre for COVID-19 Situation Administration (CCSA).

Are AQ guests allowed to receive visitors from outside the hotel?

No.

What kind of food does the hotel provide?

International and Asian, with a rotating menu every two days.

Does the hotel offer halal food?

No. We can provide food without pork or lard, but our kitchen is not halal certified.

Can families share a hotel room?

Yes, subject to the maximum occupants allowed per selected room or suite type.

What happens if someone in my hotel room tests positive for COVID-19?

If a spouse or a family member tests positive for COVID-19, all remaining guests in the room must restart their quarantine from day one. After being separated from the detected case, the remaining guests will undergo COVID-19 tests two times during their restarted quarantine. The hotel will begin a new package (price depending on selected room type) for 14 nights, including hospital fees.

Do infants stay for free?

No. A supplement for infants applies. This includes COVID-19 screening tests, a twice-daily compulsory temperature check and healthcare services by Bangpakok 9 International Hospital.

Does the hotel supply baby food, diapers and other amenities for infants?

Anantara Riverside Bangkok Resort supplies basic children’s’ amenities in rooms. For infants, parents are required to bring items such as baby food and diapers along. Cold storage facilities for baby food are available upon request. Deliveries from online shopping are allowed (please see conditions relating to deliveries to hotel rooms). In addition the hotel can assist in buying essential items from shops nearby.

Are kids’ menus available for meals?

Yes.

Are pets allowed in hotel rooms?

No.

Can AQ guests receive deliveries?

Yes, guests must inform the resort of the delivery in advance, including date and estimated time of arrival. Upon delivery, the resort is required to open and inspect the contents, then reseal the package in the presence of the delivery person, before delivering it to the guest’s room. For deliveries of prescription medicines, guests must provide a prescription and this has to be authorised by the resort’s nurse. Items prohibited for delivery include alcohol, narcotics, weapons and ammunition.

Do I need to pay for my AQ stay in advance?

Yes, full payment is required at time of reservation. Thai nationals and expatriates holding a credit card issued by a Thai bank can opt to make the payment in instalments – please contact the hotel for details.

Can I cancel or change an AQ reservation?

In case of a room cancellation or no show, the advance payment is non-refundable. If the cancellation is due to one or more of the following factors a refund may be considered if documents with evidence are submitted at least 48 hours prior to arrival:

  • Denial of Certificate of Entry
  • Positive COVID-19 test result

In case of a change of stay dates, the hotel must be notified in writing 48 hours in advance of the original arrival date and the rebooking is subject to room availability on the new requested dates.

What happens if AQ stays are no longer required on the date I am due to arrive in Thailand? 

If AQ stays are no longer required by the Thai government on the date you are due to arrive in the country, you will be entitled to cancel and receive a full or partial refund on your advance payment. If the final required date for your AQ stay falls during your quarantine stay, you will receive a full or partial refund for all unused nights.

Can AQ guests extend their stay at the hotel after the completion of the compulsory quarantine period?

Yes, guests can extend their stay at Anantara Riverside Bangkok Resort post completion of their AQ programme.

Can hotel visitors come into contact with AQ guests?

No, AQ guests stay alone in quarantine at the resort’s dedicated and isolated AQ facility, and do not encounter other visitors during their stay.

Do the same service staff tend to outside visitors and AQ guests?

No. A dedicated service team tends to the needs of AQ guests only, including housekeeping and in-room dining. The dedicated service team wear personal protective equipment (PPE) whenever they enter the dedicated and isolated AQ facility, and properly discard thereof when exiting said area in line with the Centre for the COVID-19 Situation Administration’s (CCSA) protocols.

Do AQ guests and visitors to the hotel’s restaurants and bars use the same cutlery, crockery and glassware?

No, AQ guests use separate dedicated cutlery, crockery and glassware that are washed separately in dedicated industrial dishwashers. In addition to closely following the strictest hygiene and sanitation procedures and government requirements, Anantara properties have implemented a Stay with Peace of Mind programme that promotes heightened sanitisation and hygiene measures, with a dedicated Guest Guardian responsible for internal audits based on a series of rigid brand guidelines.

Can the COVID-19 virus travel from one guest room to another through the hotel’s air-conditioning system?

No. Under AQ certification all guest rooms at Anantara Riverside Bangkok Resort have standalone air-conditioning units. Each room’s air-conditioning unit and filters are properly sanitised after the guest checks out.

Does Anantara have a preferred COVID-19 health insurance provider?

Yes, we recommend AXA Thailand’s Sawadee Thailand: Inbound Travel Insurance package, which meets all criteria for AQ stays at our properties.

Terms and Conditions
• These packages are subject to government regulations that apply to all international arrivals into Thailand.
• Additional charges for hospital stays and services may apply.
• Full prepayment is required at the time of reservation.
• For enquiries regarding changing or cancelling your booking, please contact the hotel reservation team at +66 2 476 0022 or bangkokriverside@anantara.com
 
IN THEIR WORDS