COVID-19 Update: A Message to our Guests
Warm greetings from Anantara Veli Maldives Resort,
We are committed to safeguarding guests’ safety, health and wellbeing through our ‘Stay with Peace of Mind’ initiative. We have taken extra measures to reflect the advice and guidance of the World Health Organization, Health Protection Agency (HPA) and the local authority.
To help address concerns you may have regarding your upcoming travel to the Maldives, we have prepared the following guide for every stage of your journey.
Travel to the Maldives
All tourist arrivals to the Maldives will be provided with a 30-day validity visa on arrival. As part of the visa requirement, you must present the following documents:
- A confirmed hotel reservation of your stay at our resort
- A health self-declaration form must be submitted within 24 hours prior to your flight departure to the Maldives. This is an online form that needs to be completed via https://imuga.immigration.gov.mv
- Effective from 13 October, a negative COVID-19 PCR test certificate in English, conducted a maximum of 96 hours prior to your departure flight to the Maldives. This certificate must contain the following information: Name of the passenger (as in passport) / Passport number or national identification number / Name and address of the testing laboratory / Type of test stated as a PCR test / Date and time of sampling / Result
Travel to our resort
Effective from 9 November, travel from other resorts (excluding other Minor Hotels), local islands, guest houses, or safari boats to our resort is not permitted. If you wish to stay in another establishment during your trip to the Maldives, your itinerary must start with our resort. Our team will process the necessary documents and approvals required for your next stay.
Upon your arrival to Velana International Airport, you will be escorted by our airport welcome host to our airport lounge. Complying with COVID-19 protection standards, your luggage will be handled throughout your journey by a dedicated handler and sanitised at every stage.
Physical distancing compliance with lounge seating maintained at a space distance of 1 metre. Guests travelling together as a group will be accommodated in clustered seating, separate from other grouped or individual guests. For your convenience, hand sanitiser points will be available throughout the lounge. We kindly request you to wear your mask whilst in the lounge. Should you require additional masks, the lounge will be able to provide this on request.
Speedboats used for airport transfers and/or excursions are fully sanitised after every journey. Our captains and crew follow the strictest hygiene standards and hand sanitiser is available in every speedboat. Everyone is wearing masks during the journey.
Aimed at reducing physical interactions in situations where automated contactless communication is possible, we are pleased to offer the Anantara app available for download on the iTunes or android app stores.
From being able to make a room reservation, viewing details of your itinerary, requesting in-room services, discovering all leisure activities or reading restaurant menus, this app is designed to provide a smooth and seamless experience of your stay at our resort. It will also allow you to check in and check out, with the ability to review your billing portfolio and make the final bill payment though the app. Its live chat functionality will also allow for multiple third-party platforms such as WeChat, WhatsApp, Telegram, Line and more.
A Guest Guardian has been appointed to ensure the highest level of health and safely compliance at all guest touchpoints.
All team members have received enhanced COVID-19-related health and safety training, including correct procedures for wearing masks and personal protective equipment and physical distancing awareness.
We have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles. We strictly adhere to physical distancing best practices and we have set up temperature screening stations in selected areas such as restaurants and spa.
Villas are thoroughly cleaned and disinfected after every stay, including the use of electrostatic machines. Every villa contains a personal hygiene kit with mask, hand sanitiser and antibacterial wipes for each guest.
Bars & Restaurants
Table spacing and à la carte-only dining have been introduced to ensure physical distancing compliance and the highest hygiene and safety standards. Prior reservations are required.
Use of fitness areas has been restricted to one villa at a time in line with physical distancing best practices. Cleaning schedules have been increased and hand sanitisers are available throughout fitness areas. All health and safety measures in our fitness areas are fully compliant with local requirements. Prior reservations are required.
Our resort doctor and nurse are on call 24 hours, daily. Consultation, examination, and basic medication will be provided complimentary for all guests. In situations requiring further medical attention or a referral case, including and not limited to laboratory testing and transfer to a government medical facility, the costs of these will be charged to the guest’s account.
PCR Testing for International Flight Departure
Should you be required to present a PCR test result as part of your international flight departure requirements, our resort can facilitate this process. We have partnered with 3 private hospitals in Male city to provide this service at US$ 150 per person per test. An advance notice of 72 hours prior to departure date is required. Testing will be done in the privacy of your villa and samples will be sent immediately to the laboratory for analysis. The test results will be provided within 48 hours and sent by email.
Health Protection Agency (HPA) Regulations
In accordance with local regulations issued by the Ministry of Health, passenger arrivals into the Maldives may be screened for COVID-19. Passengers displaying symptoms may be required to undergo testing at the discretion of the HPA. In accordance with the law, we are required to report all suspected cases to the authorities for further testing to be conducted. In the event of a positive test result, our team will assist in your relocation from the airport or resort, to the official government facility as designated by the HPA. Whilst it is regretful that your vacation plan may be interrupted, your health, safety and wellbeing remain our upmost priority and we are committed to ensuring that you receive access to the best possible medical care and facilities for recovery. In the unfortunate event of a demise resulting from COVID-19, HPA regulations does not allow for repatriation of the body nor cremation. Burials will take place at Hulhumale.
As we envision and hope for a brighter, freer future, Anantara Veli Resort Maldives looks forward to welcoming you back from 1 October 2020 with our traditional hospitality and personalised service immersing you in unique cultural experiences and celebrating the freedom to explore in authentic luxury.
Wishing you peace of mind,
Cluster General Manager