Terms and Conditions

Anantara is committed to protecting our guests' personal information. Our privacy policy describes the information that we collect from our guests and the ways in which we use that information. We will post any changes in our privacy policy from time to time on our website, www.anantara.com.

Protected Information

The term "Protected Information" refers to information that can be used to identify our guests individually. It includes, among other things, guests' names, addresses, age, gender, personal financial history and passport/ID card number (whether in physical, electronic or other format).

We collect Protected Information for three primary purposes:

• To enhance our ability to provide first-class customer service to our guests;
• To keep our guests informed of promotions and offers; and
• For marketing and research purposes.

Acquiring Protected Information

Using Our Web Site
When you visit our web site, you are given a "cookie" and your computer is assigned an ID number. Cookies track user preferences and allow us to offer a tailored web experience without visitors having to re-enter their preferences each time they visit. We also use cookies to compile aggregate web site data, which helps us to monitor web site traffic and track what parts of our web site visitors use most frequently. Our cookies do not contain Protected Information and do not follow visitors on the Internet after leaving our web site.

Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Although you remain anonymous until you enter Protected Information in the web site, the ID number allows us to log your session, so that we may better provide individualized support. Once you enter Protected Information on the web site, we associate your ID number with your contact information so we can recognize you on future visits and keep track of information that appears to interest you.

While browsing our web site, you may also provide us with additional information - what Anantara hotel you're seeking information about, for example. For example, you can search for rates and availability at our hotels and resorts without providing any Protected Information. We use this data mainly for web site management purposes, but do not connect it to any Protected Information, such as your name or address. You may wish to make a specific information request about one of our hotels or resorts through our web site or you may wish to participate in one of our on-line surveys or promotions. We may ask you for Protected Information to respond to this request or to participate in our various programs. If you provide us with this information, we only use it for the stated purpose. Your transmittal of personal data for such purposes shall constitute your acknowledgment of and agreement to the terms and conditions contained in this privacy policy. If you are uncomfortable providing this information over the Internet, you can always call your desired hotel or resort directly.

Making a Reservation
If you make a reservation at any of our hotels or resorts through our web site, you will be linked to our reservation service site. Although it appears to be part of our site, the reservation site is, in fact, provided by TravelClick, which provides an automated reservations and distribution system to the travel industry. We pass your computer ID number on to TravelClick, but they are not able to identify you through this computer ID number alone.

Visitors to anantara.com who elect to make reservations online are asked to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Protected Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Your transmittal of your Protected Information shall constitute your acknowledgment and agreement to the terms and conditions contained in this Privacy Policy.

Reservations can also be made by contacting a particular hotel or resort directly. When you make a reservation we may ask you for Protected Information such as your name, address, telephone number and method of payment.

During Your Stay
During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay specific information is stored at the particular hotel where you stayed and is combined with information from previous visits that you have made to our hotels. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared within Anantara but will not be shared with any third party. Finally, we are required under relevant law to log and retain all records of internet activity at our hotels for a period of 90 days. 

Storage of Protected Information

Each hotel takes steps to ensure that Protected Information is kept in a secure location, to which only designated individuals have access. We also store certain guest information in our Guest Reservation System (the "System"). The System comprises a secure customer database stored on a dedicated server. We store Protected Information for such period of time required by law or for as long as we believe there to be a business justification for doing so.

It is important to note that no e-mail communication is fully secure. We recommend that you do not include any confidential information when using e-mail. For your protection, our e-mail responses to you will not include any confidential information. We also cannot expressly warrant the operation of the reservation web site and/or matters relating to its security once you log on, as it is not our site. To be prudent, please be sure to always close your browsers when you are done using the reservation site, which can reduce the chances of a security breach.

Protected Information Provided to Third Parties

Agents, contractors or third party service providers to Anantara may receive your Protected Information in the course of providing services to Anantara. Using contractual or other arrangements, we ensure these parties protect your Protected Information in a manner consistent with our Privacy Policy. Anantara also manages properties on behalf of third party owners. Guest information required for the business transaction between the guest and the property is shared with the property owner, but no other Protected Information is shared with property owners. If we cease to manage any particular property, Protected Information may remain with Anantara and such information that is shared with the property owner remains with such owner.

We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests.  In these instances, Protected Information will only be accessible to mailing houses or parties contractually engaged by Anantara with appropriate privacy and confidentiality controls in place.  At no time will Protected Information be issued to any partners for their own use.

We will only share Protected Information about you outside Anantara without your consent where: (a) it is required or authorized by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property or (e) to global or regional hotel alliances to which Anantara is a party, in accordance with customary industry practice.

Guest Access to Protected Information

We are happy to provide our guests, upon written signed request, with details of the Protected Information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for purposes of verification. Inquiries about Protected Information should be addressed to:

Anantara Guest Services
Minor Hotel Group Limited
18th Floor, Berli Jucker House
99 Soi Rubia, Sukhumvit 42 Rd,
Bangkok 10110, Thailand

If at any point we decide to use Protected Information in a manner different from that stated in this Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way we intend to use Protected Information, you may ask in writing that we not use it in that different way.